Thermo Fisher’s E-Commerce UX
This is a case study of Thermo Fisher’s e-commerce user experience (UX) performance. It’s based on an exhaustive performance review of 271 design elements. 122 other sites have also been benchmarked for a complete picture of the e-commerce UX landscape.
Thermo Fisher’s overall e-commerce UX performance is poor. Their UX is especially thwarted by usability issues related to broken Cart & Checkout, Homepage & Category, and Mobile-Commerce performances. That said, their site performs great within Accounts & Self Service.
Overall UX Performance
271 Guidelines · Performance:
Homepage & Category
24 Guidelines · Performance:
On-Site Search
16 Guidelines · Performance:
Product Lists & Filtering
36 Guidelines · Performance:
Product Page
25 Guidelines · Performance:
Cart & Checkout
34 Guidelines · Performance:
Accounts & Self Service
19 Guidelines · Performance:
Mobile-Commerce
117 Guidelines · Performance:
To learn how we calculate our performance scores and read up on our evaluation criteria and scoring algorithm head over to our Methodology page.
The scatterplot you see above is the free version we make public to all our users. If you wish to dive deeper and learn about each guideline and even review your own site you’ll need to get premium access.
Thermo Fisher’s Desktop Web E-Commerce Design
24 pages of Thermo Fisher’s e-commerce site, marked up with 111 best practice examples:
Thermo Fisher’s Mobile Web E-Commerce Design
14 pages of Thermo Fisher’s e-commerce site, marked up with 99 best practice examples:
Similar Case Studies
Explore similar case studies of Business-to-Business sites:
43 page designs: desktop, mobile
41 page designs: desktop, mobile
40 page designs: desktop, mobile
31 page designs: desktop, mobile
46 page designs: desktop, mobile
46 page designs: mobile, desktop
62 page designs: desktop, mobile, app
45 page designs: desktop, mobile
Explore Other Research Content
Every 2nd week, we publish a new article on how to build “state of the art” e-commerce experiences — here’s 5 popular ones:
See all 307 articles in the full public archive.
Premium Research
Get full access to Baymard’s 78,000+ hours of research and empower your UX team and decisions.
Audit Service
Get Baymard to audit your site’s UX performance, compare it to competitors, and identify 40 areas of improvements.
